Trusted by Industry Leaders
See how WorkflowPoint.NOS has transformed operations for major auto glass businesses since 2014.
Novus Glass Australia
National auto glass repair and replacement company managing 90+ branches across Australia since August 2014.
Industry
Auto Glass Repair & Replacement
Scale
90+ branches across Australia
Implementation
August 2014 - Present (10+ years)
The Challenge
Novus Glass needed a comprehensive system to manage Insurance, Trade, and Retail jobs across their extensive Australia-wide network. They required seamless integration with their accounting system, real-time job tracking, and the ability to provide KPI reports to their insurance clients.
The Solution
WorkflowPoint.NOS provided a fully integrated platform that automated their entire workflow from job creation to invoicing. The system handles:
- Automatic job allocation across 90+ branches
- MYOB integration for seamless invoicing
- Real-time KPI reporting for insurance clients
- Mobile workforce management and tracking
Results & Impact
"It's like I'm not doing any work"
- Louise, former 'Instant Windscreens' employee
Key Benefits
Real-Time KPI Monitoring
Track performance at branch, state, and national levels with instant access to comprehensive reports.
Performance Analytics
Monitor average claim costs, reschedule reasons, and client initial contact times.
Complete Transparency
View historical interactions of any claim for complaints resolution.
Automated Processing
Insurance Advice automatically converted to jobs and allocated to appropriate branches.
RACWA (RAC Western Australia)
Western Australia's largest insurance company using WorkflowPoint.NOS to manage claims and monitor service provider performance.
Organization
Western Australia's Largest Insurance Company
Use Case
Claims Management & Service Provider Monitoring
The Challenge
RACWA needed a robust system to automatically process insurance claims, track service provider (Novus Glass) performance across multiple branches, and maintain complete transparency for complaints resolution. They required real-time access to KPIs and historical data.
The Solution
WorkflowPoint.NOS provides RACWA with:
- Automatic conversion of Insurance Advice to jobs
- Online interface for retrieving KPIs at branch/state/national level
- Complete historical interaction logs for complaints resolution
- Real-time monitoring of average claim costs and processing times
Why WorkflowPoint.NOS Delivers Results
Proven Reliability
10+ years in production with zero major failures
Scalable Solution
Successfully managing 90+ branches nationwide
User Adoption
"It's like I'm not doing any work" - Louise, former 'Instant Windscreens' employee
Complete Visibility
Real-time KPIs and comprehensive reporting
Join Novus Glass and RACWA
Experience the same proven results. Start your free trial today.