Comprehensive Features for Complete Business Automation
Everything you need to manage your auto glass repair/replacement business from initial job creation to final invoicing - all in one integrated platform.
Call Centre & Operations
Maximize bookings and streamline operations
Electronic Call Centre
Call centre centric interface with multi-screen capabilities. Unlimited touch screen monitors for "drag and drop" forward scheduling and booking changes in the electronic call centre package.
Advanced Scheduling & Booking
Branch or branch group scheduling for all onsite and offsite jobs. Manage prioritized jobs with intelligent booking system.
Job Routing & Allocation
Workflows based on roles and groups allow jobs to be routed anywhere in your organization. Automatic job allocation to branches based on territory groups.
Territory Management
Automatic branch allocation using postcode territory groups for efficient job distribution across your network.
Mobile & Field Service
Empower your mobile workforce
Field Agent Tablets
Provide comprehensive job information to all technicians on their tablets, minimizing issues and improving efficiency.
Vehicle Tracking
Real-time vehicle tracking to maximize your mobile resources. Customers can see "On my way" ETA of the service team.
Mobile Capabilities
Complete mobile solution for field technicians with access to job details, customer information, and real-time updates.
Business Process Management (BPM)
Automate your entire workflow
Custom Workflows
Create custom workflows for each customer if needed. Fully integrated BPM module that matches your organization's exact workflow.
Automatic Job Creation
Jobs automatically created from customer data feeds (XML/DOCX format). Eliminates double entry and speeds up processing.
BPM Forking
Dynamic workflow paths based on data tests. Different automation levels (HQ Controlled, HQ Vetted, Branch Controlled) with intelligent routing.
Role-Based Processing
Jobs actioned by specific roles or groups. Unlimited number of roles and groups can be created for precise workflow control.
Add-On Services
Unlimited features can be added including incoming/outgoing email services, accounts integration, and branch notifications.
Customer Management
Keep customers informed and satisfied
SMS Notifications
Automatic SMS notifications at any stage of the workflow. Notify customers of bookings, parts status, and job completion.
Client Login Screens
100% transparent job history available to customers. Insurance companies can view historical interactions for complaints resolution.
Job Tracking
Complete visibility of job status from creation to completion. Every interaction and booking is logged with notes and chargeable items.
Rescheduling System
Job booking rescheduling system to minimize multiple callouts with full analytics on reschedule reasons.
Financial & Integration
Seamless accounting and invoicing
Dynamic Pricelist Matrix
Sophisticated pricelist interface that caters for Insurance, Trade, and Retail customers with dynamically generated buttons.
MYOB Integration
Automated invoice processing to MYOB cloud and local servers. No double entry required - invoices automatically generated on job completion.
Multi-Job Type Handling
Seamlessly handle Insurance, Trade, and Retail jobs with different pricing and workflow requirements.
Custom Connectors
Connect to any company's system via custom connectors with zero downtime. Fully adaptable to your existing infrastructure.
Reporting & Analytics
Data-driven insights for better decisions
Comprehensive KPI Tracking
Monitor performance at branch, state, or national level. Track average claim costs, client contact times, and more.
Performance Monitoring
Insurance companies can retrieve KPIs and monitor service provider performance with detailed analytics.
Full Audit Trail
100% transparent job history. Every action, booking, and interaction is logged for complete accountability.
Infrastructure & Scalability
Enterprise-grade platform
Cloud & Private Server
Available via Microsoft Azure cloud or private server deployment. Choose the hosting option that fits your needs.
Multi-HQ Capabilities
Multiple head office capabilities for each country. Multiple branches for each HQ to manage one or more regions.
AI-Ready Infrastructure
AI-ready core database tables with pathway to WorkflowPoint.AI for fully customizable forms and intelligent automation.
Rock Solid Reliability
In development since 2009, used commercially since 2014. Proven with 200,000+ jobs processed by major clients.
Experience These Features in Action
Start your free trial today and see how WorkflowPoint.NOS can transform your business operations.